Customer outcomes
Case studies from teams scaling Telegram commerce
See how operators shortened response cycles, improved conversion rates, and reduced service escalations with structured bot workflows.
99.95%
Average platform uptime over the last 12 months
4.8/5
Average implementation score from retail ops teams
36%
Median reduction in manual support handling time
Conversion lift in seasonal campaigns
A multibrand retailer consolidated campaign scripts and reduced checkout friction during peak season.
- 28% higher assisted conversion on Telegram
- 42% faster time to publish promotion updates
- Lower abandonment due to real-time stock responses
Support workload reduction
A regional chain automated repetitive queries and redirected agents to high-complexity interactions.
- 35% fewer repetitive support tickets
- Improved first-response consistency across locations
- Clear escalation ownership through shared dashboards
Trust proofs teams can verify
Security-by-default controls
Role-based access, audit logs, and approval flows keep sensitive promotions and pricing changes accountable.
Operational transparency
Teams monitor bot conversations, response speed, and escalation rates from a shared operational console.
Verified deployment process
Every rollout follows a documented checklist with sign-off checkpoints for marketing and support leads.
Frequently asked questions
How quickly can we launch a production bot?
Most teams launch their first production workflow in less than two weeks using guided setup and prebuilt conversation flows.
Can non-technical teams update promotions?
Yes. Marketing and support teams can update offers and product highlights through governed forms without code changes.
What happens when confidence is low?
Low-confidence conversations trigger human handoff routes so agents can resolve issues before customer satisfaction drops.
Is this compatible with existing CRM workflows?
Shop Assistant supports export and webhook-based integration patterns to keep CRM and analytics tools in sync.
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Feature depth
Map each result to supporting product capabilities.
Pricing fit
Estimate commercial impact based on your support volume.
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