Commercial plans
Pricing that scales with Telegram commerce performance
Start with the essentials and expand into deeper automation, governance, and support orchestration when your operation grows.
99.95%
Average platform uptime over the last 12 months
4.8/5
Average implementation score from retail ops teams
36%
Median reduction in manual support handling time
Plan clarity before procurement
Pricing tiers align with operational complexity so finance and operations can scope the right rollout path quickly.
- Predictable seat and conversation-based thresholds
- Dedicated onboarding options for high-volume teams
- Quarterly usage reviews to prevent overpaying
Scale with governance
As your team grows, maintain change control through approval workflows and workspace-level permissions.
- Environment separation for draft and live changes
- Audit history for promotions, catalog, and response templates
- Role-specific permissions for support, marketing, and admins
Trust proofs teams can verify
Security-by-default controls
Role-based access, audit logs, and approval flows keep sensitive promotions and pricing changes accountable.
Operational transparency
Teams monitor bot conversations, response speed, and escalation rates from a shared operational console.
Verified deployment process
Every rollout follows a documented checklist with sign-off checkpoints for marketing and support leads.
Frequently asked questions
How quickly can we launch a production bot?
Most teams launch their first production workflow in less than two weeks using guided setup and prebuilt conversation flows.
Can non-technical teams update promotions?
Yes. Marketing and support teams can update offers and product highlights through governed forms without code changes.
What happens when confidence is low?
Low-confidence conversations trigger human handoff routes so agents can resolve issues before customer satisfaction drops.
Is this compatible with existing CRM workflows?
Shop Assistant supports export and webhook-based integration patterns to keep CRM and analytics tools in sync.
Explore related buying paths
Feature comparison
Validate which capabilities are most relevant before selecting a plan.
ROI examples
Review results from teams with similar support volume.
Electronics rollout
Estimate pricing fit for device-heavy support flows.
Beauty rollout
See plan guidance for loyalty and replenishment use cases.