Knowledge base
Frequently asked questions for buying and implementation teams
Get practical answers about onboarding, governance, and day-to-day operations so you can evaluate fit confidently.
99.95%
Average platform uptime over the last 12 months
4.8/5
Average implementation score from retail ops teams
36%
Median reduction in manual support handling time
Implementation planning
Understand the typical timeline, ownership model, and milestones needed to launch successfully.
- Suggested rollout plan by team size
- Stakeholder responsibilities by function
- Readiness checklist before go-live
Ongoing optimization
See how teams continuously improve response quality and conversion outcomes.
- Performance review cadence recommendations
- Conversation quality monitoring practices
- Campaign and catalog governance routines
Trust proofs teams can verify
Security-by-default controls
Role-based access, audit logs, and approval flows keep sensitive promotions and pricing changes accountable.
Operational transparency
Teams monitor bot conversations, response speed, and escalation rates from a shared operational console.
Verified deployment process
Every rollout follows a documented checklist with sign-off checkpoints for marketing and support leads.
Frequently asked questions
How quickly can we launch a production bot?
Most teams launch their first production workflow in less than two weeks using guided setup and prebuilt conversation flows.
Can non-technical teams update promotions?
Yes. Marketing and support teams can update offers and product highlights through governed forms without code changes.
What happens when confidence is low?
Low-confidence conversations trigger human handoff routes so agents can resolve issues before customer satisfaction drops.
Is this compatible with existing CRM workflows?
Shop Assistant supports export and webhook-based integration patterns to keep CRM and analytics tools in sync.
Explore related buying paths
Features
Review automation, catalog, and escalation capabilities in detail.
Pricing
Compare plans based on seat count, support depth, and automation volume.
Case studies
See how operators improved conversion and support quality.
Book a demo
Get a personalized walkthrough tailored to your current workflow.
Fashion industry blueprint
Explore a vertical-specific implementation path.
Electronics industry blueprint
See product matching and warranty flows at work.