Security overview
Security controls built for retail and support workflows
Protect customer conversations and commercial data with governance defaults, access controls, and transparent operational procedures.
99.95%
Average platform uptime over the last 12 months
4.8/5
Average implementation score from retail ops teams
36%
Median reduction in manual support handling time
Access and change controls
Limit risk exposure with role-based permissions and traceable configuration changes.
- Role-scoped access across operations, marketing, and support
- Audit logs for bot, catalog, and campaign changes
- Approval steps for high-impact updates
Operational resilience
Maintain continuity through monitored infrastructure and response playbooks.
- High-availability architecture and uptime monitoring
- Incident playbooks with escalation ownership
- Post-incident review and remediation tracking
Trust proofs teams can verify
Security-by-default controls
Role-based access, audit logs, and approval flows keep sensitive promotions and pricing changes accountable.
Operational transparency
Teams monitor bot conversations, response speed, and escalation rates from a shared operational console.
Verified deployment process
Every rollout follows a documented checklist with sign-off checkpoints for marketing and support leads.
Frequently asked questions
How quickly can we launch a production bot?
Most teams launch their first production workflow in less than two weeks using guided setup and prebuilt conversation flows.
Can non-technical teams update promotions?
Yes. Marketing and support teams can update offers and product highlights through governed forms without code changes.
What happens when confidence is low?
Low-confidence conversations trigger human handoff routes so agents can resolve issues before customer satisfaction drops.
Is this compatible with existing CRM workflows?
Shop Assistant supports export and webhook-based integration patterns to keep CRM and analytics tools in sync.
Explore related buying paths
Privacy posture
Review data handling practices alongside security controls.
Feature safeguards
Understand how controls apply to daily operations.
Operational trust examples
See how customers evaluate governance in practice.
Beauty compliance path
Explore compliant messaging use cases.